Country
USA
Industry
Healthcare
Timeline
January 2020 - Ongoing
Our client is a healthcare technology corporation specializing in long-term care services, helping patients access physical and psychological support through connected platforms and devices.
They bridge patients, caregivers, and providers with tools that offer data aggregation, 24/7 support, messaging, and remote engagement. Their mission is to improve care quality and access, especially for vulnerable individuals.
The legacy Android MDM application and complex backend limited system performance, maintainability, and scalability as the number of users and devices increased.
Reliance on an external device management platform created recurring per-device costs that continued to grow alongside the device fleet.
Expansion beyond Tennessee required continuous product changes to meet different business and regulatory requirements across US states.
The client needed a scalable internal solution for remotely managing devices and deploying the applications required in each state.
When the project kicked off in January 2020, our client found themselves grappling with a legacy MDM application on Android and an intricate backend system that hampers their growth. Binariks developers have worked closely with the client's team throughout this transformative journey.
In nearly four years, we navigated through pivotal stages, from making the strategic decision to implement the client's own MDM solution and selecting the optimal approach to crafting the MVP, implementing the application, and consistently incorporating new features to meet diverse state requirements.
Within the previously-defined goals, the project objectives were centered on two main areas:
working on the client's new back-end system (an app for provider-payer interactions and a separate provider-side app)
creating an MDM solution using Android Management API to enable the system to scale and increase the number of supported devices
With a focus on innovation and adaptability, the Binariks team proposed the client replace an external tool for managing in-home care services for personal and patient devices. Several approaches were considered in collaboration with the client's business analysts to find the most efficient and beneficial.
It was agreed to create the client's own internal solution for device management that would be scalable and adaptable. Namely, we needed an MDM solution allowing us to install additional apps through it (those apps that vary depending on a specific state and enable the client to meet local policy and regulations).
In parallel, Binariks specialists undertook the development of a robust Laravel backend for the client's solution. This backend not only streamlined internal control for the client but also facilitated seamless interaction between the payer and the provider (caregiver), which implies the transfer of reports of services provided to patients, exchange of statistics, and other essential data.
A mobile provider-side app embedded in the end user's device in kiosk mode ensured a user-friendly experience. Simultaneously, a payer web application was built using Elixir, providing a comprehensive solution to bridge the needs of both sides of the healthcare spectrum. This solution enables a payor to approve or reject appointments, conduct the necessary calculations, and draw conclusions.
Our comprehensive system modernization enabled the client to seamlessly adapt to the diverse regulatory requirements across new states while drastically reducing per-device maintenance costs.
This strategic upgrade not only improved system performance but also positioned the client to scale operations and efficiently extend their service offerings into new markets.
saved per migrated device
Streamlined internal control: Our transformative solution enhanced internal control within the client's long-term care platform, ensuring seamless and efficient interactions between payers and providers.
Significant cost savings: Despite the ongoing transition to our MDM solution, we have already achieved significant cost savings. For now, the client serves 30.000 devices, with $2-3 of maintenance costs per device when using external SaaS. Using their own system eliminates these costs, and that is just the beginning.
Scalability: The success of our solution not only affirmed its appropriateness but also positioned our client for scalable expansion. The potential to reach more states and devices reflects the scalability and adaptability of our approach.
Expanded outreach to potential users: Our solution broadens patients' access to in-home care services by adapting to the state-specific requirements and regulations.
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