Empowering first responders with real-time AI search for legal documentation
- React Native
- Python
- AWS
- PostgreSQL
- S3
SERVICES
EXPERTISES
Project Context
Solution
Outcome
About Client
The client is a US-based emergency services startup for supporting law enforcement and public safety officers. Its mission is to equip them, especially those working in the field, with intuitive technology that enables real-time access to critical legal, procedural, and departmental knowledge. Unlike large government agencies that may rely on outdated systems, this organization took a more agile, innovation-driven approach to modernizing public service workflows.
A typical real-life scenario they set out to improve involved a patrol officer needing immediate clarification on whether a traffic stop required additional documentation under state-specific law. Previously, the officer might have had to call a supervisor, refer to printed manuals, or rely on memory – an error-prone and time-consuming process in situations that demand quick, compliant action.
Business challenge
In emergency scenarios, poor access to reliable information isn't just an inconvenience – it's a legal and safety risk.
Officers in the field often face complex legal and procedural questions, such as whether an arrest protocol differs by jurisdiction or what documentation is required during a traffic stop. These moments leave no room for uncertainty.
The client recognized a widespread, unaddressed problem in law enforcement operations: frontline personnel lacked fast, easy, and secure access to verified legal and departmental guidance. Officers had to rely on memory, ad hoc supervisor calls, or printed manuals – none guaranteed speed or accuracy under pressure.
This information gap posed real risks:
- Delayed decision-making in time-sensitive situations
- Increased exposure to legal and procedural errors
- Inconsistent communication across departments and teams
- Missed opportunities to improve training or operational oversight
The organization needed an AI-driven solution that could operate under real-world, high-pressure conditions, and they needed it fast. That's why they partnered with Binariks to build a mobile-first solution that empowers officers with fast, reliable, and secure access to policy documents, FAQs, and legal procedures – right when needed.
Approach
We began with a tailored discovery phase involving a solution architect, business analyst, UI/UX designer, and AI/ML engineer to assess the client's goals, identify risks, and shape the technical foundation. The client – an early-stage startup – had a clear product idea but lacked a fully formed vision, requiring us to guide them through several layers of product clarification.
The urgency was high: the client wanted to start testing the idea with real users as soon as possible to validate its value in live emergency settings.
Given the domain (public safety and law enforcement), the app needed to function like a ChatGPT-style search assistant, but with a critical twist: the search was restricted to the organization's internal documentation. Officers were required to upload their own materials – policy manuals, legal references, SOPs – and instantly retrieve precise, trustworthy answers from them while on duty.
We defined key project phases with a strong emphasis on:
- High-accuracy document search
- Fast response time in field conditions
- Mobile usability (iOS and Android)
- Secure document uploading and admin-level content control
- Backend support for usage statistics and future optimization
Clear communication rhythms were established, including additional clarification meetings to address change requests and evolving priorities. We also worked closely with the client to help compensate for their limited product experience, guiding them through backlog refinement, feature prioritization, and discovery-based decision-making.
Binariks framed the problem space, performed a WBS, and set up a delivery team consisting of mobile engineers, Python backend specialists, QA, DevOps, and a dedicated PM. A web-based admin portal was also scoped out to allow secure upload, categorization, and control of documents.
This structured and collaborative setup moved the project quickly into execution. We delivered a working demo product with limited functionality, and several police departments participated in the test period. Today, Binariks continues to support the product in a maintenance and optimization phase, responding to real-world usage data and new departmental needs.
Implementation
Binariks engineered a robust AI-powered document search system tailored for emergency services, where real-time accuracy can mean the difference between delay and action. The solution was designed as a mobile-first application (iOS and Android), complemented by a web-based admin portal for document uploads and management. Given the high-stakes use case – law enforcement officers accessing legal or procedural documents in the field – speed, reliability, and accuracy were critical pillars.
Key technical components
- Backend Language & Framework:
Python with FastAPI was selected to balance rapid development, strong async capabilities, automatic OpenAPI documentation, and reliable type-checked validation.
- Infrastructure & Cloud Services:
AWS was used to host the solution, leveraging services like:
- Textract for OCR and layout-aware text parsing.
- EC2 and RDS (PostgreSQL) for compute and structured data.
- S3 for document storage.
- Cognito for secure user authentication and role management.
- CI/CD Pipeline:
GitHub Actions streamlined code deployment and ensured consistency across environments.
AI search architecture
- Focus shift: From generation to retrieval: The core issue with the client's initial POC – overreliance on LLM-generated responses – was addressed by moving towards precision-based search over hallucination-prone output. Our chatbot returns exact citations, not freeform answers.
- Advanced document parsing & chunking: We analyzed legal documents not just line-by-line but with a layout-aware approach. Our chunking method factored in semantic structure (headers, subheaders, lists) and document context, ensuring each section was meaningful and navigable.
- Custom embedding generation: Embeddings were generated not just from isolated text chunks, but with overlapping context and hierarchical relationships, resulting in smarter semantic representations.
- Reranking & lexical optimization: We introduced custom tokenization and reranking strategies to ensure the top results were always relevant, adapting the system to law-enforcement language and domain-specific queries.
- Architecture & scalability: The platform was built with an asynchronous processing approach to support parallel indexing, analytics, and search requests – vital for multi-department usage.
- Continuous testing with real users: Testing wasn't left for the end. We involved first responders from day one to collect realistic, nuanced questions. This surfaced multiple "almost-right" answers, prompting improvements in reranking logic and UI clarity. Testing uncovered the need to balance semantic recall with lexical precision and reduce ambiguity in near-miss responses.
- Real-time feedback & logging: The app tracks query sessions, provides admin-accessible logs, and supports usage-based analytics to guide future enhancements.
Lessons applied
- Split features into fast-delivery pieces to show measurable progress.
- Resisted overengineering: discarded async microservices once deemed unnecessary.
- Clear, frequent PM–client communication streamlined scope management.
- Took ownership of core system behavior and evolution through agile refinements.
Value Delivered
The implemented solution has transformed how first responders access and use documentation in the field.
Designed to handle high-pressure, time-sensitive environments, it has delivered clear, measurable improvements across multiple operational areas:
- Faster and more reliable information access: Real-time retrieval of exact document excerpts ensures quick, verifiable responses, even in critical field scenarios.
- Significantly reduced cognitive and operational load: Users no longer rely on memory or manual search – answers are presented with precise citations and document context.
- Improved response accuracy: The system eliminates LLM hallucinations by prioritizing retrieval over generation, delivering precise answers backed by original sources.
- Support for domain-specific language and documents: Custom chunking, tokenization, and embedding models enable deep understanding of law enforcement terminology and document structures.
- Streamlined user experience: Mobile-first design, voice search, intuitive filtering, and highlighted in-document results provide a frictionless workflow.
- Data-driven improvement: In-built statistics gathering and user behavior tracking support iterative upgrades and training, with ongoing product evolution.
- Reliable system administration: The admin dashboard allows staff to upload, manage, and structure documents efficiently, ensuring high-quality data inputs.
- Scalability and modularity: The architecture is prepared to handle multi-department needs, modular document expansion, and continuous feature integration.
- Real-world adoption: The solution is already in active use by over 1,000 real users, confirming product-market fit and technical resilience.
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