Technical Writer

Binariks is looking for an experienced and highly skilled Senior Technical Writer to join our team.
About the Project: The system in the Insurance domain primarily refers to an insurance company providing technology-driven homeowners insurance, with services spanning across the U.S. Southeast, including surplus lines and admitted insurance options. The company focuses on customized solutions and features a digital portal for policy management.
What We’re Looking For:

• Own and drive knowledge management strategy, covering technical documentation, internal knowledge bases, and enablement content.


• Develop and maintain high-quality technical documentation, including product manuals, system architecture descriptions, API references, SDK guides, and integration playbooks.


• Translate complex technical concepts into clear, accessible content for both technical and non-technical audiences.


• Ensure documentation effectively supports product adoption, onboarding, troubleshooting, and operational excellence.


• Partner closely with engineering, product, QA, and support teams to keep documentation aligned with product releases and technical changes.


• Act as a liaison between technical teams and end users to identify knowledge gaps and improve content relevance.


• Establish and maintain documentation frameworks and standards, including templates, taxonomy, versioning, and style guides.


• Manage and govern content across knowledge management platforms (e.g., SharePoint or similar systems).


• Define and implement scalable knowledge capture processes, including SME interviews, retrospectives, and postmortems.


• Promote a knowledge-sharing culture through best practices, training, and enablement initiatives.


• Review, edit, and govern content to ensure clarity, accuracy, consistency, and usability.


• Implement feedback loops and analytics to continuously improve content quality, discoverability, and effectiveness.


• Curate and maintain internal enablement materials, including onboarding guides, FAQs, and process documentation.


• Support training initiatives with content for workshops, e-learning modules, and self-service portals.


• Mentor and guide junior writers and influence cross-functional teams.

Will be a plus:

• Experience implementing enterprise knowledge management systems.


• Background working with core insurance platforms (Guidewire, Duck Creek, Insurity, or proprietary systems).


• Strong understanding of insurance processes (quoting, policy issuance, endorsements, billing, claims, compliance reporting).


• Knowledge of APIs, databases, integrations, and cloud-based architectures (Azure preferred).


• Familiarity with UX principles, accessibility standards, and content analytics.


• Experience with SharePoint, CMS platforms, and e-learning tools.


• Experience in insurance or technology-driven organizations.

Your Responsibilities:
Documentation Ownership:

• Develop and maintain high-quality documentation, including product manuals, system architecture descriptions, API references, SDK guides, and integration playbooks.


• Translate complex technical concepts into clear, accessible content for both technical and non-technical audiences.


• Ensure documentation supports onboarding, troubleshooting, and product adoption goals.

Cross-Functional Collaboration

• Partner with engineering, product, QA, and support teams to ensure documentation reflects the latest features, releases, and technical changes.


• Act as a liaison between technical teams and end users to surface knowledge gaps and improve content relevance.

Documentation Framework & Standards

• Establish and maintain documentation frameworks, including versioning, taxonomy, templates, and style guides.


• Manage content in platforms such as SharePoint or similar systems.

Knowledge Management Strategy

• Define and implement a scalable knowledge management strategy that integrates documentation, internal wikis, training materials, and customer support content.


• Develop processes for capturing institutional knowledge from SMEs, retrospectives, and project postmortems.


• Promote a knowledge-sharing culture through best practices, training, and enablement programs.

Content Governance & Quality

• Review and edit content for clarity, accuracy, and consistency in tone and formatting.


• Implement stakeholder feedback loops and analytics to continuously improve content discoverability and usefulness.


• Ensure alignment with user experience principles and accessibility standards.

Internal Enablement & Learning

• Curate and maintain internal knowledge bases for cross-functional use, including onboarding guides, FAQs, and process documentation.


• Support training initiatives by providing content for workshops, e-learning modules, and self-service portals.